Wrong Account Transfer & Double Payment Policy

If a customer accidentally transfers payment to the wrong account or a double payment, they should contact our accounts department. Tel: 6367 5002 immediately and provide:

Proof of payment (transaction receipt or bank statement)
Order detail (Invoice number, date, and amount paid)

Once verified, we will:

Refund the excess amount.
Adjust it toward future purchases, based on the customer’s preference.

Refund or adjustment will be processed within 3–5 business days (excluding Saturday & Sunday), depending on bank clearance times.

We are not responsible for the delay or errors caused by third-party payment gateways or bank.

We recommend customers double check all payment details before completing any transaction to ensure smooth processing.

WRONG ACCOUNT TRANSFER & DOUBLE PAYMENT POLICY